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Reviews
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SilverAmethystWolf on Feb 28, 2024
5 out of 5 starsTHANKS so much absolute love them Slippers AS ALWAYS.
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SilverAmethystWolf on Nov 10, 2023
5 out of 5 starsBeautiful looking boots, color of the wool/felt just like I wanted I'm very happy with them, and they sit /wear compfy !! Thank you SO much!!
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Gillian on Mar 8, 2024
5 out of 5 starsBeautiful, comfortable, and above all appreciated enough by our daughter that she wears them without having to be reminded.
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Gillian on Feb 25, 2024
5 out of 5 starsHaving bought several for my daughter previously, I opted to buy some for myself. What comfort!
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byluja on Feb 2, 2024
5 out of 5 starsVery nice boots and so comfortable to wear, real feel-good shoes :-)
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Jeanette on Jan 31, 2024
5 out of 5 starsEverything actually went very well, except that the sizes definitely don't correspond to German sizes. The shoes are MUCH SMALLER than stated. Since the shoes only go up to size 43, we unfortunately had to exchange them.
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Jasmin Pies on Jan 10, 2024
5 out of 5 starsGreat quality and workmanship, highly recommended! Very fast shipping
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Dear guests, dear customers,
Welcome to our fine virtual store. All our products are made from natural raw materials and by hand in Mongolia. Click through and let us convince you of our mix of traditional, honest craftsmanship and wearable and extraordinary product design.
We hope you enjoy browsing!
Your mongs team
Accepted payment methods
Returns & exchanges
Cancellations
Payment
Shipping
Additional policies and FAQs
These General Terms and Conditions apply to consumers, entrepreneurs and other legal entities.
The sale of our products takes place only to customers who have their domicile / place of business in the Federal Republic of Germany. A sale to foreign customers takes place according to individual agreement.
§ 2 Contractual partner§ 2 Conclusion of the contract, ordering body
The purchase contract is concluded with: Mongs GbR, Erdenebileg Udval and Hans-Thomas Hietsch, Kieler Weg 6, 53844 Troisdorf.
You can reach our customer service for questions, complaints and complaints on weekdays from 18:00h to 23:00h by e-mail at info [!at] mongs-shop.de.
§ 3 Offer and conclusion of contract
The presentation of the products in the online shop does not constitute a legally binding offer, but an invitation to order. Errors excepted.
By sending the order of the goods listed on the order page electronically to us as part of our online shop and receiving it to us, the customer makes a binding offer to us.
The purchase contract is concluded when we accept your order by means of an order confirmation by e-mail immediately after receipt of your order.
§ 4 Right of withdrawal
Consumers have a fourteen-day right of withdrawal.
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Cancellation
Withdrawal
You can revoke your contractual declaration within 14 days without giving reasons in text form (e.B. letter, fax, e-mail) or – if the item is handed over to you before the deadline expires – also by returning the item. The period begins after receipt of this instruction in text form, but not before receipt of the goods by the recipient (in the case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also not before fulfillment of our information obligations according to Article 246 § 2 in conjunction with § 1 paragraph 1 and 2 EGBGB as well as our obligations according to § 312g paragraph 1 sentence 1 BGB in conjunction with Article 246 § 3 EGBGB. To comply with the revocation period, the timely dispatch of the revocation or the item is sufficient. The revocation must be sent to:
Mongs GbR, Erdenebileg Udval and Hans-Thomas Hietsch, Kieler Weg 6, 53844 Troisdorf.
eMail: info [!at] mongs-shop.de
Consequences of revocation
In the event of an effective revocation, the services received by both parties shall be returned and any benefits derived (e.B. interest) shall be surrendered. If you are unable to return or surrender to us the received service and benefits (e.B. benefits of use) or only partially or only in a deteriorated condition, you must pay us compensation for the value in this respect. For the deterioration of the item and for benefits derived, you only have to pay compensation for the value if the use or deterioration is due to a handling of the item that goes beyond the examination of the properties and functionality. "Testing the properties and functionality" means testing and trying out the respective goods, as is possible and customary in a shop, for example. Items that can be sent by parcel are to be returned at our risk. You have to bear the regular costs of the return if the delivered goods correspond to those ordered. Otherwise, the return is free of charge for you. Items that cannot be shipped by parcel will be collected from you. Obligations to refund payments must be fulfilled within 30 days. The period begins for you with the dispatch of your declaration of revocation or the item, for us with their receipt.
End of the cancellation policy
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Return costs when exercising the right of withdrawal
If you make use of your statutory right of withdrawal (see cancellation policy), you have to bear the regular costs of the return if the delivered goods correspond to those ordered. Otherwise, the return is free of charge for you.
§ 5 Prices and shipping costs
The prices stated on the product pages represent the final consumer prices. Due to the small company regulation chosen by us according to § 19 Value Added Tax Act (UstG), we are not entitled to show and pay VAT. Unless otherwise agreed, the shipping and packaging costs are € 5.90 per order.
§ 6 Delivery
Delivery takes place via DHL and within 3 to 5 working days after receipt of payment.
§ 7 Payment
Payment is made either in advance or via PayPal.
§ 8 Retention of title
Until full payment, the goods remain our property.
§ 9 Miscellaneous
If one of these provisions is not valid, the validity of the other provisions remains unaffected.
Seller details
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