PayPal, credit and debit cards, Etsy gift cards and other international payment methods.

I ship worldwide from Germany.
Packages are sent via DHL Priority Mail, which includes a tracking number but does not include insurance. I strongly suggest to choose the insurance option at checkout. Uninsured packages are at the customers own risk. We can not be held responsible for lost, stolen or mis-delivered mail. If this happens that a package will be lost I will do my best to help track down your order with the post office, but cannot guarantee that it will be found. Please keep in mind that the post office will not start an investigation before 4 weeks have passed of initial shipment. Shipments to the UK and other European destinations takes on average 3-8 days, Russia 1-2 weeks. Shipments to the US and Australia take on average between 6-14 days to arrive. Shipments to South America, East Asia and South Africa can take up to one month. Occasionally there might be delays at customs.(All depending on possible customs delay times of each country, over which we have no control) .

RATES DO NOT INCLUDE INSURANCE. If you want this option please contact me prior to purchase.

I usually ship within 1- 3 business days after having received confirmation of payment.

Please make sure your shipping and e-mail addresses are current and the same in both Etsy and PayPal.

If a package is undeliverable due to an inaccurate shipping address provided by the buyer, or if a package is unclaimed by the buyer, NL Art- Design cannot be held responsible. THE BUYER WILL BE RESPONSIBLE FOR THE COST OF RE-SHIPPING THE PACKAGE.

RETURNS ARE NOT ACCEPTED FOR CUSTOM ORDERS AND ITEMS ON LAYAWAY UNLESS THE ITEM IS DAMAGED UPON ARRIVAL. If the item is damaged or faulty, I will try my best to fix it.

Please bear in mind that delays can occur with Mail delivery especially around Holiday Times. Please contact me if your package has not been delivered after 21 days.

Please understand that I am not responsible for transit delays and that once it's out of my hands, I cannot do anything about it!
NL-Design is not responsible for lost or stolen mail. I strongly suggest to purchase insurance shipping on your order.


I reserve the right to refuse shipment to Countries with an extensive history of lost packages, fraud, governmental instability, or other reasons.
I`m not responsible for lost packages.

International Buyers – PLEASE NOTE THAT BUYERS ARE RESPONSIBLE FOR ANY AND ALL DUTIES AND CUSTOMS CHARGES THAT MAY BE ADDED ONCE THE ITEM ARRIVES IN YOUR OWN COUNTRY. IF YOU'RE NOT SURE WHAT THAT AMOUNT MAY BE, PLEASE CHEACK BEFORE YOU PLACE YOUR ORDER.

If you had any problems please contact me before leaving neutral or negative feedback.
I always do my best to fix the problem!

Let me know if you have any questions. 
I am here to work with you.
Communication is all !


Thanx :o)