Impressum

Sara Millis
Sara's Texture Crafts

T: 07793 134486
Website: www.SarasTextureCrafts.com

AGB

CONDITIONS OF SALE ON DAWANDA:

SHOP PAYMENTS –
a) I accept Paypal payments, including certain credit and debit cards; via the Paypal checkout provided (secure on-line payment system).
b) If you live in the UK I will accept postal orders and personal cheques in pounds sterling (£). Please email me at the checkout for the conversion rate.
c) Payments must be made within 7 days of purchase.
d) Please note that no payment details are kept.
e) SPECIAL NOTE – if you are paying with a DaWanda Voucher, there will be a delay caused by the transfer of funds between DaWanda and my bank. This delay is usually no more than 2-3 working days.

DELIVERIES – All items will be sent out after payment is received and cleared in to my account.
a) All postage costs include packaging and by that I mean the cost of mailbags, or envelopes and not presentation boxes and optional advertising extras!
b) 2 or more items – I offer discounts on combined purchases. DaWanda automatically processes these discounts for you.
c) My post days are Monday, Wednesday and Friday.
d) UK post is 2nd class (2-5 days), whilst the Rest of the World is by Airmail (Europe 5-10 days, Rest of World 10-15 days).
e) Prices do not include insurance.
f) Buyers are responsible for the shipping information; please check that your DaWanda shipping address is correct. Non-delivery due to misinformation will not result in a refund.
g) Overpayments – If a customer overpays for shipping and packaging by €1 Euro I will refund the difference.
g) SPECIAL NOTE – Certain countries may charge buyers custom fees for handling goods. It is the responsibility by law for the importer (Buyer) to understand and pay these charges. No charge information is available to the exporter (Seller), as this charge is not theirs by law. Having said this I ship worldwide and do not know of a country yet who has charged customs fees for my products. To check it is always best to contact your relevant Government department.

REFUNDS & EXCHANGES – I do not offer Exchanges or Refunds unless an item has arrived damaged. I would ask that all item descriptions are fully read and understood before purchase, also that differences in colour photo representation are understood. Please feel free to email me any specific questions about an item, I am always happy to help.

a) To request a return, email me via the ‘Contact Seller’ link within 14 days of the delivered item.
b) I (the Seller) reserve the right to accept, or refuse returns with prior written agreement only.
c) Payment of returned post will be made by me (the Seller) and will be at the cost of the cheapest postal service. Please note that if you return an item by a more expensive method, the extra costs will the responsibility of you (the Buyer).
d) Refunds will be issued only if the item is returned in its original selling state, for example - in its original packaging and fully protected for transit.
e) Refunded payments will be made by the same method as payment, unless otherwise stated by the Seller.

CUSTOM ORDERS – Please email me requests, I am happy to discuss your needs.
a) Please email me your interest, along with your email address and I will provide you with a colour card and state the prices in GBP (British Pound). At each order I will need to reconfirm the Euro price on the day, for this I will use http://www.x-rates.com/calculator.html
b) Refunds are only available on faulty items. Please see the refund policy below.

FEEDBACK
As you are aware ratings count! So if you feel that there are issues with leaving positive feedback then please contact me first. This will give me chance to follow customer service through and rectify any less than perfect situations.

WHOLESALE – I don’t currently offer these services, due to my workload… but do still write and ask. If this changes I can let you know.

DISCLAIMER - Please note that all handmade items are under copyright and have been handmade/hand assembled by Sara’s Texture Crafts. These items are not for wholesale or resale purposes. Please also note that photographs can not be used without prior agreement of Sara’s Texture Crafts… although I am more than happy to provide photos and text for features and articles upon request.

Widerrufs- oder Rückgabebelehrung

Please see the Terms and Conditions page.

Angaben zu Bezahlung und Versand

Please see the Terms and Conditions page.