What kind of payments do you accept?
I accept creditcards through paypal, paypal tranfers, European bank transfers (using IBAN & SWIFT (BIC), and Dutch bank transfers.
Do you accept credit cards?
I definitely do! I use paypal to process credit card payments. You do not need to have a paypal account for this.
Do you accept paypal?
Yes I do. I accept both credit card payments through paypal and direct transfers.
Do you ship to my country?
Yes, I ship everywhere.
How much will shipping cost?
Shipping rates are based on actual postage & packaging rates. The shopping cart will tell you exactly how much shipping will be for your order.
How often do you ship?
I go to the post office at least twice a week, so your order will always be shipped within 3 business days.
How long will it take for my order to arrive?
After your item has been shipped, it usually takes 3 to 4 days for items to arrive within Europe. Items to the rest of the world usually take approximately 7 days.
I haven't received my order, what do I do?
If you haven't received your order within 1 month, please contact me at firstname.lastname@example.org or here on DaWanda, and I will see if we can find out more information about what happened to your package, and how we can solve the problem.
Could you mark my order as a gift or for lower value to avoid custom fees?
I'm sorry, this is illegal and I could get in big trouble for it. So I can't do this.
Do you take custom orders?
I do! Just let me know exactly what you want by e-mailing me email@example.com or contacting me here on DaWanda, and I will tell what I can do and how much it would cost. Then you can decide whether you want it or not.
I like this necklace, but I'd prefer it if it was longer shorter, can you do that?
Yes, I can make almost all necklaces longer or shorter, just let me know the desired length in the comments field when you check out.
Can you gift wrap my item?
I definitely can! I offer free gift wrapping with every purchase. Please leave a comment when you check out if out would like your item gift wrapped and if it's a normal gift or a gift for the holidays. I will then make sure I wrap it appropriately! I can even send your purchase directly to the person who you are buying for if you would like!
What is your return policy?
If you are not happy with your item, you can return it within 14 days, in unused perfect condition. I can give you a full refund or you can exchange your purchase for another item. Shipping costs will not be refunded. Other items that are not eligible for a refund are:
♥ Custom made items
♥ Gift certificates
When returning a product, always contact me by e-mail at firstname.lastname@example.org too, so I will expect it, and so I can give you details on where to send the item to.
Do you take wholesale orders?
Yes I do! Contact me for more information and wholesale prices.
Who is Tizzalicious?
Tizzalicious is a one woman company, started by me in 2007. So who am I? My name is Maartje (or Tizz!), a crafty girl from the Netherlands. I was born in Utrecht, The Netherlands in 1982. I have always loved making jewelry, sewing and other crafts, so when I found out I was not able to have a "normal" job because of chronic migraines, I decided to turn my hobby into a career, and started preparations to open my own shop!
How can I contact you?
You can contact me by e-mailing email@example.com or sending me a message here on DaWanda.
Is your business registered?
My shop is registered at Kamer van Koophandel Midden Nederland (Chamber of Commerce).
KvK (Chamber of Commerce) number: 30241069
BTW (VAT) number: NL170764898B01
Where do you buy your charms/fabric?
I'm sorry, I can't tell you! If I tell everyone where I buy my supplies, I might aswell close my shop.
How can I stay updated about new products in your shop?
If you'd like to stay up to date about new products in the shop, go to: http://eepurl.com/fKXZ6 to join the Tizzalicious Monthly Mailing list, and receive an e-mail with the latest news and special offers at the beginning of every month!